NBGR customer service. We will take your custom order over the phone.

New Balance Grand Rapids is happy to take your orders via the phone. This is a great option for house-bound customers with a prescription from their doctor or customers looking to simply re-order their favorite shoe. However, for those customers new to New Balance we advise coming into the store to get a custom fit from one of our ProCare Fit specialists. For directions and store information, visit our Store Info page.

Forget what size or model you purchased? NBGR keeps a comprehensive history of every transaction. Call today and inquire about your purchase history.

Note: All phone and email orders may be subject to a shipping fee. Call store for details: 616.249.1705 or email us at moc.rgecnalabwen@ofni